Shipping policy

Shipping & Delivery Policy

At Craftina Co, many of our products are custom-made or personalized. Because of this, orders require time for design, production, and preparation before shipping.

This policy explains how shipping and delivery work when placing an order with us.

Order Processing & Production Time

Most Craftina Co products are made to order. Processing time includes the time required for:

  • design creation

  • production

  • customization

  • quality checks

  • packaging

Processing times vary depending on the product and order volume.

Typical processing times are:

Product Type Estimated Processing Time
Custom apparel 3–7 business days
Tumblers 5–10 business days
Party favors & event items 5–10 business days
Memorial items 5–10 business days

Processing times may increase during busy seasons such as graduation season, holidays, or peak order periods.

Processing time does not include shipping time.

Orders will not begin production until:

  • required order information is received

  • design approvals are completed (when applicable)

  • required deposits or payments are received

Shipping Carrier

All Craftina Co orders are shipped using UPS (United Parcel Service).

Shipping costs are calculated at checkout based on the customer's location and the selected shipping method.

Once an order ships, customers will receive a tracking number provided by UPS.

Estimated Shipping Times

Shipping time begins after production is completed and the order has shipped.

Typical UPS delivery estimates within the United States:

Shipping Method Estimated Delivery Time
UPS Ground 3–5 business days
UPS Expedited 2–3 business days

Shipping times are estimates provided by UPS and are not guaranteed.

Shipping Delays

Craftina Co is not responsible for shipping delays caused by:

  • UPS carrier delays

  • weather conditions

  • transportation disruptions

  • incorrect shipping addresses provided by the customer

  • events outside of our control

Once a package has been transferred to UPS, delivery is managed by the carrier.

Event Date Orders

Customers ordering products for a specific event date (including graduations, memorial services, birthdays, or celebrations) are responsible for placing orders with enough time for design, production, and shipping.

Craftina Co cannot guarantee delivery by a specific date unless expressly confirmed in writing.

We are not responsible for missed deadlines caused by:

  • late order placement

  • delayed proof approvals

  • incomplete order information

  • delayed payments on payment plans

  • shipping delays caused by UPS

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Craftina Co is not responsible for orders shipped to incorrect addresses provided by the customer.

If a package is returned due to an incorrect address, the customer will be responsible for additional shipping costs to resend the order.

Lost or Stolen Packages

Once a package is marked as delivered by UPS, Craftina Co is not responsible for lost or stolen packages.

If you believe your package was stolen after delivery, we recommend:

  • contacting UPS directly

  • checking with neighbors or household members

  • filing a claim with UPS if applicable

Damaged Packages

If your package arrives damaged, please contact us within 3 days of delivery.

To review the issue, we may request:

  • order number

  • photos of the damaged item

  • photos of the shipping box or packaging

Once reviewed, we will determine an appropriate resolution, which may include replacement or other solutions when appropriate.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with your UPS tracking number.

Tracking updates are provided directly by UPS.

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Craftina Co
craftinaco2@gmail.com